You’re Rights:
You have the right to cancel an order without reason by the end of the seventh working day after the day on which you receive your goods. Note: the seven day cooling off period does not apply to business to business transactions.

If your product is faulty:
Should a product ever fail to operate simply notify us in and return it in its original packaging and condition. We will exchange it for new or replace it with a model of equal or higher value or credit the invoice price at our discretion.

If you have ordered the wrong product:
Return the product unopened and in it's original re-saleable packaging for an exchange or a refund at our discretion. Wrongly ordered products incur the following charges: -

• £2.50 Administration fee.
• £3.50 Repackaging fee if packaging is not at a re-sellable quality.
• Additional P&P fee at current rates.

If you have received the wrong product:
You must notify us within seven days from the day you receive the item. The goods remain your responsibility until we have received or picked them up.
Postage and packing may not be refunded unless the goods are faulty.

This does not affect your statutory rights.

When returning a product please follow these simple steps:

• Contact our Returns Department at returns@digiprintuk.com for a Returns Authorisation Number (RAN). You need to state the problem, include your contact information with your home telephone number and quote your invoice number. Any packages which are returned without a RAN will simply be refused and returned back to the mailer.
• Once agreed, securely package the item preferably in a padded postal bag ready for mailing. We recommend that all items returned are done so via registered post as Digiprint UK will not be responsible for any items loss or damaged through transit.
• Returns address : RETURNS, PO BOX 1070, HP2 7GN

**Please note that the majority of returned items received actually prove not to be faulty**